Booking & Cancellation Policy
Straightforward, in plain language. This is the exact policy our system applies automatically — nothing here is aspirational.
Booking a session
A slot can only be booked at least 1 hour before it starts. Payment is deducted from your wallet immediately when the booking is confirmed; if your balance is too low, you'll be prompted to add money before the booking goes through.
Cancelling a session
How much comes back to your wallet depends on how much notice you give before your session starts:
| If you cancel… | You get back |
|---|---|
| Less than 1 hour before your session | Cannot be cancelled |
| 1–4 hours before your session | 30% refunded to your wallet |
| 4–8 hours before your session | 50% refunded to your wallet |
| 8 or more hours before your session | 100% refunded to your wallet |
Refunds are credited to your Phool Gobhi wallet, not back to your original payment method — you can use the balance toward any future booking or add more to it any time.
If a gym or partner cancels on you
If your session is cancelled by the gym or by us for any reason, you always receive a full 100% refund to your wallet, regardless of timing — the tiered policy above only applies when you initiate the cancellation.
Wallet top-ups
Money can be added to your wallet in fixed amounts of ₹200, ₹500, ₹1,000 or ₹2,000 — there's no option to enter a custom amount. Wallet balances don't expire and carry forward to future bookings.
We may update this policy as the product evolves. The version shown here always reflects what the system actually does at the time you view this page.